Repair Management

Airinmar provides its customers with a complete management service for all aspects of the component repair loop, from the point a Repair Order is raised to the moment a unit is returned. Real time status reports, tailored to meet individual customer needs, ensure the customer has access to the latest information on its components at all times.

Consolidating multiple suppliers through Airinmar’s Repair Management service provides airlines with a single point of contact, along with the associated benefits, while Airinmar’s portfolio of services work in parallel to reduce the cost of component ownership.

Airinmar’s online Quotation Management System provides customers with the ability to review, approve & query quotations, expedite units, compare costs versus historical benchmarks and view status reports.

Customers are provided with dedicated account managers, backed up, where applicable, with on-site support staff, to ensure customers have access to Airinmar staff at all times.

Airinmar undertakes regular on-site performance reviews, with KPI Reports tailored to customer requirements, to ensure complete visibility of the programme performance to date.

Supplier Management

Airinmar employs a team of dedicated supplier managers whose role it is to review and, where necessary, re-negotiate improved terms and pricing agreements ensuring its customers receive optimum repair service.

Airinmar works to build mutually beneficial relationships with both OEMs and 3rd party workshops, ensuring that suppliers who provide world class support to the airlines benefit from the consolidated volume of Airinmar’s customer base.

Prior to implementation of any new pricing agreements or a change of supplier, Airinmar undertakes a thorough review of existing costs down to tear down report detail, and ensures suppliers complete detailed questionnaires, to confirm projected performance levels will be achieved.

Benefits to the supplier include having a single point of contact for multiple airlines, the ability to work with a company who can market their capabilities and the opportunity to reduce administration costs through systems integration.

Value Engineering

Airinmar Value Engineering Department provides vital support in the drive to reduce costs employing a range of techniques to ensure its customers receive ‘value for money’. Services include: -

• Tactical policing of supplier quotes using Airinmar’s automated Cost Control System.
  


• On-site reviews of high cost / problem components.
  


• Long term cost trend monitoring at a P/N and workscope level.
  


• Development and management of structured pricing agreements on high cost components.
  


• Assessment of PMA / DER alternatives on high cost sub-components.
  

Warranty

Airinmar’s Warranty Department provides customers with a range of services including: -

• Identification and management of potential Repair, Purchase and New Aircraft warranty claims through Airinmar’s automated Warranty Management.
  


• Reviews, and where necessary challenges, of all warranty denied / NFF units by Airinmar Warranty Engineers.
  


• Retrospective warranty repair assessments allowing customers the opportunity to identify and claim potential missed warranties.
  

Reliability

Airinmar’s Reliability Department provides customers with a range of services including: -

• Individual P/N reliability investigations, utilising Airinmar’s internally developed Reliability Trend Monitoring System, and development of corrective action programmes.
  


• Rogue unit assessments.
  


• NFF management and investigations.

TAT Reduction

Airinmar’s has a dedicated Progression Department, with staff employed at key locations worldwide, whose role it is to ensure units are progressed smoothly through the repair loop in the shortest possible timeframe.

System enhancements to allow prioritised progression of critical units can be implemented to further improve component availability.

Airinmar’s Progression Department works closely with the Supplier Management Department to further reduce customer TAT through the implementation of longer term TAT solutions such as exchange units to back up TAT guarantees and resolution of piece part procurement delays.

Spares Procurement

Airinmar's Spares Procurement Department is dedicated to sourcing alternative purchasing options from the marketplace in order to reduce costs of purchases & overall repair costs.

Customers are provided with access to a live purchasing system via an online user interface allowing the user to submit RFQ's, view, approve & query quotations, view trace documents, track shipments & review reports and also communicate directly with members of the Airinmar Spares Procurement team.

Contract Management

Supplier contracts are often painstakingly developed and negotiated with multiple performance claim clauses and sometimes airlines simply do not have the resource, or critically, the data points to regularly review supplier adherence to the contract.

Through the Contract Management Service Airinmar works closely with airlines to develop processes and data capture methods necessary to enable timely and accurate contract performance claims.